Odpovědnosti

Původní popisek.

Provide technical support to customers, including debugging, troubleshooting and resolving API-related issues. Given the complexity and breadth of Asana's use across many industries, this is not a typical "question and answer" support role.
Triage and escalate API-related bugs and critical issues to R&D teams.
Support developers through email, our community forum, and live chat, ensuring they can successfully build on our platform.
Monitor internal Slack channels for urgent API support requests.
Collaborate with R&D teams to understand our API and influence improvements based on customer feedback.
Assist with API releases by communicating changelog updates and deprecation notices.

Ukázat vše (10)

O pozici / o projektu

Původní popisek.

As a Developer Support Engineer , you’ll be a trusted technical partner for developers and customers integrating with the Asana platform. You’ll focus on API-related troubleshooting, developer workflows, and integration challenges - helping customers build reliably and confidently on top of our APIs. This is a hands-on role requiring basic programming skills, strong analytical skills, API debugging expertise, centered on delivering high-quality, developer-first support, combining technical depth with clear, empathetic communication.

In this role, you’ll work closely with customers to understand their use cases, diagnose complex technical issues, and advocate for improvements to our APIs and platform capabilities. You’ll collaborate cross-functionally with Engineering, Product, and Developer Relations to drive scalable solutions, share developer insights, and improve the overall integration experience. You’ll thrive here if you’re technically curious, detail-oriented, and passionate about helping developers succeed through thoughtful, durable solutions—not just quick fixes.

This role is based in our Warsaw office with an office-centric hybrid schedule. Along with most Asanas, you’ll work from this office in person on Mondays, Tuesdays, and Thursdays. Most Asanas have the option to work from home on Wednesdays and Fridays. If you're interviewing for this role, your Talent Acquisition Partner will share more about the in-office requirements.

What we offer

Generous, transparent and fair compensation system (base salary and generous Restricted Stock Unit for Asana Inc.)
Contract of Employment ( with 50% tax deductible costs for author’s rights usage for Engineers)
Health insurance with dental and travel coverage (Lux Med)
Lunch catering on the days that you work from the office
Career growth budget
Home office setup budget
Gym/Fitness reimbursement
Fertility healthcare and family-forming support with Carrot
Mental health support in Modern Health
Group life insurance
MacBooks with all necessary accessories

For this role, the estimated base salary range is between 13 500 - 14 650 PLN gross monthly on the contract of employment (UoP). The actual base salary will vary based on various factors and individual qualifications objectively assessed during the interview process. The listed range above is a guideline, and the base compensation range for this role may be modified.

Our total compensation consists of base salary and equity (RSUs).

#LI-Hybrid #LI-AZ

Detail pracovní nabídky

Online nábor
Jazyk náboru: Polština&Angličtina
Ihned
Hybridní práce
Flexibilní pracovní doba

Výhody v kanceláři

Bezplatná káva
Jídelna
Moderní kancelář
Bez požadavku na dress code
Vnitřní školení
In-office culinary options
Bezplatný oběd
Bezplatné občerstvení
Sprcha
Parkování kol
Bezplatné nápoje
Bezplatná snídaně
Atmosféra startupu
Vnitřní hack days

Výhody

Soukromá zdravotní péče
Mental health care
Sportovní balíček
Rozpočet na školení
Coaching
Long-term savings or retirement plans

API Support Engineer @ Asana

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