We are looking for an experienced finance Team Lead who will be focused managing a team of Collections Analysts and Specialists. The team is delivering global services and is located in Brno.
As a team lead, you will support the collections team, share feedback on the team’s performance, provide guidance and expertise on collections escalations and making decisions for the collections team where required.
Key Responsibilities
Leverage your expertise to review and provide input on collection team activities
Ensure customer account balances are reviewed and overdue invoices/outstanding payments are flagged
Review root cause analysis for disputed collections and identify areas for process improvement
Support with queries from regulatory authorities and external auditors
Set and manage overall team goals and objectives
Mentor and guide direct reports, sharing expertise and knowledge to support growth and development
Support continuous improvement of the O2C processes in the SSC
Skills & Experience
3+ years general management service delivery experience specifically in O2C collections SSC operations would be strongly preferred, other finance functions also relevant
2+ years of people management experience with the ability to effectively direct and prioritise work of others
Strong English language skills
Advanced MS Excel skills with a proven aptitude to interpret vendor/supplier and financial data
Working knowledge of core finance and specifically collection tools, ERP and related specialty functional systems, frameworks, and functionality
Deep understanding and enforcement of finance business processes, collections policies, and statutory accounting principles to ensure compliant SSC operations
Applied experience in collection processes and ability to identify root causes of disputes
Ability to interact with company stakeholders to ensure a high quality of service, while balancing expectations and realisations
Ability to work in a fast-moving environment with a proactive approach, accustomed to working towards tight deadlines whilst maintaining quality of work
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