Associate Assistant, eCommerce Operations We are looking for a detail-oriented Associate Assistant, eCommerce Operations to join our eCommerce Fulfilment Centre team in Prague. In this role, you will play a key part in coordinating daily warehouse ensuring customer orders are fulfilled accurately, efficiently, and within agreed service levels. You will support operational excellence by driving performance, maintaining inventory accuracy, collaborating with delivery partners, and contributing to an outstanding end-to-end customer experience. Part-time/ Full-time on Limited Contract

WE DELIVER • WE DARE • WE DREAM • WE CARE

We DELIVER - Let's deliver together:

FULFILLMENT

Prep, pick and pack orders efficiently, verifying that the correct items are selected and securely packed for delivery.
Label packages accurately with shipping addresses and required documentation.

INVENTORY MANAGEMENT

Pack and unpack jewellery as part of inventory processing.
Perform regular replenishment to optimize stock storage and maintain safety standards.
Conduct cycle counts in accordance with Pandora policies to ensure stock accuracy.
Process inbound deliveries and return items to stock efficiently and accurately.

RETURNS & QUALITY CONTROL

Handle the complete returns process from entry to resolution for online customer returns.
Independently process return orders in the OMS system.
Inspect returned goods to verify quality, condition, and correctness.
Accurately and efficiently process customer complaints and returns in line with company policies.
Perform quality checks on returned jewellery, ensuring compliance with Pandora standards.
Professionally refurbish returned and tarnished jewellery to meet resale standards.

We DREAM - This is what we dream of:

Attention to Detail: Ensures accuracy in picking, packing, and processing orders and returns.
Teamwork: Works collaboratively with colleagues across various departments to achieve operational goals.
Communication Skills: Communicates clearly and effectively with team members, supervisors, and cross-functional departments.
Customer Focus: Maintains a service-oriented mindset with a commitment to deliver quality and accuracy that meets customer expectations.
Time Management: Manages workload efficiently to meet tight deadlines and daily operational targets.
Flexibility & Adaptability: Adjusts quickly to changing priorities, tasks, and work volumes in a dynamic environment.
Reliability & Responsibility: Consistently shows up on time, follows procedures, and takes ownership of tasks.
Manual Dexterity: Handles small and delicate items like jewellery with care and precision.
Quality-Oriented: Committed to maintaining high standards, especially when dealing with engraving, refurbishment, or customer returns.
Safety Awareness: Follows health, safety, and hygiene procedures in all warehouse operations

We CARE - What you can expect:

An internationally successful company
Flat hierarchy
Competitive compensation package
A highly motivated team
A modern workplace
Can-Do attitude
Opportunities to contribute to the growth and success of our eCommerce operations

We DARE you to apply: Do you want to make the world more beautiful? Then simply apply via our career portal. More information? Find out everything about Pandora as an employer here. It is important to us that everyone feels they belong with us, regardless of ethnic origin, gender, disability, religion, ideology, age, or sexual identity.

Associate Assistant, eCommerce Operations

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