Associate Director - Delivery Assurance, Learning Creation v Praha, Česko
Merck
Praha, Česko
Associate Director role overseeing Learning Creation service delivery across governance, supplier relationships, and performance management. Leads end-to-end operations including demand planning, SLA monitoring, and continuous improvement initiatives while managing a team and partnering with BPO providers.
Responsibilities
Lead end-to-end governance of Learning Creation services across demand, intake, workflow, and supplier execution
Monitor performance against SLAs and KPIs; manage escalations for critical delivery, stakeholder, or supplier issues
Oversee BPO demand planning, forecasting, and capacity alignment; balance workload across delivery teams
Lead and develop the Delivery Assurance team of three Senior Specialists; drive organizational change initiatives
Partner with Service Experience team on process optimization, automation, and continuous service improvement
Requirements
Primary degree required
Significant experience in Learning Creation, HR Shared Services, Learning Operations, or Service Delivery
Strong leadership in global, matrixed, and outsourced environments
Expertise in operating model optimization, continuous improvement, and service management
Proven experience managing third-party suppliers and BPO relationships
Strong stakeholder management and influencing capabilities
Demonstrated experience with resource allocation, workload planning, and cost control
Summary #LI-Hybrid Location: Prague, Czech Republic / Basel, Switzerland About the Role We are hiring four Associate Directors, AI Engineering to join Biomedical Research Data & Digital, Software & Workflows and help shape the next generation of agentic AI capabilities across Novartis Biomedical Research. As an Associate ...
Associate Director – Delivery Assurance, Learning Creation We aspire to be the premier research-intensive biopharmaceutical company. At our company, we are at the forefront of research to deliver innovative health solutions that advance the prevention and treatment of diseases in people and animals. We use the power of ...
Associate Director role overseeing Learning Creation service delivery across governance, supplier relationships, and performance management. Leads end-to-end operations including demand planning, SLA monitoring, and continuous improvement initiatives while managing a team and partnering with BPO providers. Responsibilities ...
... at the centre of how Novartis discovers and develops medicines. Cloud & Hosting Services has established AI & HPC Engineering as the single engineering and delivery channel for high-performance computing, and Architecture & Integration owns the target architecture behind it. The HPC Infrastructure Architect is accountable ...
Responsibilities - Support end-to-end orchestration of Veeva CRM implementations, ensuring alignment across product, delivery, and business teams - Develop and maintain integrated project plans, timelines, and milestones across dependent systems - Coordinate cross-functional teams including Product Owners, developers, QA, ...
... ensuring it delivers business value, supports user needs, and aligns with strategic priorities. You will partner with business stakeholders, technical SMEs, and delivery teams to define product vision, prioritize the backlog, and guide delivery of technical solutions. This role requires a balance of strategic thinking and technical ...
... infrastructure that is secure, compliant and economically sustainable. Within Cloud & Hosting Services, AI & HPC Engineering is the single product management and delivery channel for AI infrastructure and AI use-case onboarding. The AI Infrastructure Architect sets the architecture those platforms are built to. The role defines ...
Are you passionate about driving product innovation and delivering impactful solutions in the life sciences or pharmaceutical industry? Join our company as a Product Manager for CRM & Events Management.
Merck seeks an Associate Director of Product Success for CRM & Events Management in Prague. Lead product adoption strategy, cross-functional collaboration, and innovation in a matrixed pharmaceutical environment. Drive customer-facing solutions and market differentiation. Responsibilities - Develop and execute product adoption ...
Popis pracovní nabídky Pracovní poměr na dobu určitou po dobu 1 roku. Zpracování a evidence interních a dodavatelských neshod. Interní audity skladových a výrobních pracovišť. Každodenní komunikace se zákazníky v oblasti kvality. Práce v SAP a dalších interních aplikacích.