Odpovědnosti

Původní popisek.

Acting as the 2nd line escalation point for complex functional issues related to a banking application
Taking full ownership of incidents from initial report through to resolution and final communication to business users
Analyzing production incidents end-to-end, including transactional flows and calculation discrepancies, to identify root causes
Investigating issues using application logs and basic SQL queries
Collaborating with technical support, development teams, and other IT stakeholders to ensure timely and effective resolution
Identifying recurring functional issues and proposing permanent fixes (process or system improvements)

Ukázat vše (8)

O pozici / o projektu

Původní popisek.

We are looking for a Functional Support Specialist (2nd Line) to support a project that delivers and maintains critical banking applications used by back-office teams across the EMEA region. The role focuses on ensuring the stability and smooth functioning of core transactional and financial processes within a complex production environment.

A key aspect of this position is taking ownership of complex functional incidents and driving them from initial investigation through to full resolution. You will play an important role in analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.

Detail pracovní nabídky

Ihned
Práce na dálku po dobu 2 dnů v týdnu

Výhody v kanceláři

Internal training center
Mentoring program
Buddy Program & efficient onboarding process
Technology communities
Jubilee rewards
Profit sharing
Sport & hobby communities
Breakfast, drinks and fresh fruits in the office
Wide portfolio of technologies
Solid financial situation
Comfortable and well-equipped offices
MySii app
Invoice kiosk

Výhody

Medical care
Insurance
Sport cards
Language courses
Refferal programs
Welcome packs and other occasional gifts
Passion Sponsorship program
Regular integration events and trips
Contracts with the biggest brands
Diverse portfolio of clients
Flexible forms of employment

Banking Application Support Specialist - 2nd Line (f/m/x) @ Sii Polska

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