Banking Application Support Specialist - 2nd Line (f/m/x)… - Jobeax
Popis nabídky
Banking Application Support Specialist - 2nd Line (f/m/x) @ Sii Polska v Czech Republic
Sii Polska
Na dálkuPráce odkudkoli
HybridníKombinace kanceláře a práce na dálku
Na místěPráce z kanceláře
Czech Republic
Odpovědnosti
Původní popisek.
Acting as the 2nd line escalation point for complex functional issues related to a banking application
Taking full ownership of incidents from initial report through to resolution and final communication to business users
Analyzing production incidents end-to-end, including transactional flows and calculation discrepancies, to identify root causes
Investigating issues using application logs and basic SQL queries
Collaborating with technical support, development teams, and other IT stakeholders to ensure timely and effective resolution
Identifying recurring functional issues and proposing permanent fixes (process or system improvements)
Ukázat vše (8)
O pozici / o projektu
Původní popisek.
We are looking for a Functional Support Specialist (2nd Line) to support a project that delivers and maintains critical banking applications used by back-office teams across the EMEA region. The role focuses on ensuring the stability and smooth functioning of core transactional and financial processes within a complex production environment.
A key aspect of this position is taking ownership of complex functional incidents and driving them from initial investigation through to full resolution. You will play an important role in analyzing production issues, identifying root causes, and ensuring effective communication with both business users and technical teams.
... provide quality-assured individual business data for internal risk and external regulatory reporting. You will be responsible for/your tasks will be: - 1st and 2nd level technical support of BCS together with the team and participation/backup for other applications within the team like SAP BW. - Daily, Month-End and Year-End ...
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... Deloitte in 2024 and 2025, we provide cutting-edge esports betting solutions worldwide. As our company rapidly expands that’s why we’re looking for a Customer Support Specialist to help us drive our growth! Your Position on the Board Be the Frontline Voice: Act as the dedicated point of contact for global B2B clients during ...
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... an international company? Do you speak English and German? Then this job might be the perfect choice for you! Main responsibilities: - Primarily assigned to online / electronic activities without the inbound customer interactions. - Manages product and service complaints forms from customers. - Is point of contact (electronic) ...
... an international company? Do you speak English and German? Then this job might be the perfect choice for you! Main responsibilities: - Primarily assigned to online / electronic activities without the inbound customer interactions. - Manages product and service complaints forms from customers. - Is point of contact (electronic) ...