Job offer

Campaign Development Sr Specialist

Turn business needs into campaign that frontline teams can deliver with confidence

Location: Prague

Working Pattern: Hybrid (3 office days, 2 home office)

At PMI, we've chosen to do something incredible. We've transformed our business and are building our future on one clear purpose - to deliver a smoke-free future.

With huge change, comes huge opportunity. So, wherever you join us, you'll enjoy the freedom o dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions.

Join our Customer Service Center team and shape campaign that turn approved business needs into clear, customer-focused experiences. You will connect content, training and operational readiness so internal teams and external partners can execute every campaign effectively.

What you will do

Develop campaigns from approved brief, through launch and post-implementation review
Translate business requirements into campaign concepts, customer journeys, and communication approaches
Create and maintain call scripts, questionnaires, playbooks, and support campaign materials
Coordinate campaign preparation across Customer Service Center, Operations, Commercial Planning, Customer Experience and external partners
Define training needs, prepare briefings, and supervise readiness activities, delivery by external vendors
Own survey objectives, questions, answer structures, and content approval before deployment
Maintain campaign standards and knowledge repositories, capture lessons learned and drive continuous improvement
Skills & Capabilities

Critical Thinking, Data/Driven Decision Making, Stakeholder Engagement, Customer Insights & Analytics
Campaign management, from brief to launch and review
Customer journey design and customer-focused communication
Content development, including scripts, questionnaires and playbooks
Stakeholder management across commercial and operational teams
Operational readiness and external partner coordination
Ownership, collaboration and continuous improvement mindset
University education, Czech/Slovak native speaker, Advanced level of English
Rewards & Benefits

Flexible working hours and hybrid work options
25 vacation days plus 4 health days
Simmer and winter allowance
15,000 BenefitCafe points and a Multisport card
Pension contribution
Opportunities for professional development and international career growth
Application Process

CV review
Interview with Talent Acquisition and an online cognitive assessment
Interview with the potential manager
If relevant, a final online discussion with a senior stakeholder
Equal opportunities

We believe that diverse perspectives and experiences make us stronger. As an equal opportunity employer, we are committed to creating a workplace where every individual feels welcomed, respected, valued and empowered to reach their full potential.

We encourage applications for people of all backgrounds and identities and provide reasonable accommodations to ensure an accessible recruitment process. If you need support or adjustments during your application, let us know - we're here to help you succeed.

Campaign Development Sr Specialist

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