Customer Service - E-Commerce & Master Data Specialist v Praha, Česko

Johnson & Johnson seeks a Customer Service and E-Commerce specialist in Prague to manage dematerialized data flows across multiple ordering channels, process customer orders, and support portal adoption for healthcare professionals. The role involves order anomaly resolution, customer database management, and cross-functional collaboration.

Responsibilities

• Process and dispatch orders via GHX channel to ensure timely delivery
• Analyze and correct order anomalies throughout the day for warehouse processing
• Manage customer account creation and modification requests in JDE system
• Support and promote J&J Customer Connect Portal adoption among healthcare professionals
• Monitor CHORUS PRO invoice integration and maintain customer database quality

Requirements

• Customer service experience
• Fluency in English and French
• Team collaboration and adaptability
• Willingness to work with cross-functional and external partners

Compensation: Kč461,000–Kč742,900 base