Popis nabídky
DGFC s.r.o.
Czech Republic
CUSTOMER SERVICE MANAGER v Bor – Nová Hospoda, Česko is listed on Jobeax. Browse 80,000+ vacancies available.
Job offer
We’re Hiring a Customer Service Manager
Become a Key Part of the Customer Service!
Would you like to have a real impact on the development of Customer Service within an international e-commerce company? Are you passionate about people leadership, strategic planning, project management, and finding new ways to enhance the customer experience?
We are looking for an experienced Customer Service Manager to take responsibility for leading our international Customer Service team operating across the Czech Republic and Sweden.
In this role, you will play a key part in shaping the future of Customer Service, driving process improvements, managing strategic projects, and contributing to the overall direction of the department – with a strong focus on AI adoption, automation, and the fast-paced nature of the e-commerce environment.
• Leading and developing an international Customer Service team across the Czech Republic and Sweden
• Taking responsibility for departmental performance, service quality, customer satisfaction, and achievement of key KPIs
• Managing the department budget, workforce planning, and cost control
• Leading strategic and development projects across the Customer Service function
• Managing relationships with key system providers, payment service partners, and logistics carriers, including claims management, compensation processes, and continuous service improvement
• Identifying, selecting, and implementing new systems, tools, and software solutions
• Analyzing customer and operational data, identifying trends, and proposing initiatives to improve efficiency and customer satisfaction
• Designing, standardizing, and optimizing processes with a strong focus on both quality and efficiency
• Collaborating closely with Operations, Marketing, IT, Finance, HR, Regional Sales, and other stakeholders across the business
• Preparing regular performance reports and presenting recommendations for improvement to senior management
• Contributing to the long-term strategy and development of Customer Service across the company
• Several years of experience leading Customer Service, Account Management, Operations, or a similar function, ideally within an e-commerce environment
• Experience managing managers and/or larger teams
• Strong project management skills and the ability to successfully drive organizational change
• Experience with budgeting, resource planning, and cost management
• Strong analytical skills and the ability to work with data, KPIs, and reporting to support decision-making
• Experience implementing systems, automation initiatives, or process improvements
• A proactive and self-driven professional with a strategic mindset and a strong sense of ownership
• Excellent stakeholder management and communication skills, with the ability to collaborate on key projects as well as lead them independently
• Fluent English, both written and spoken
• Experience in e-commerce or an international environment is an advantage
• Ability and willingness to commute to our office in Bor, Czech Republic, three days per week.
• A key management position with a real impact on the future of Customer Service
• The opportunity to contribute to the growth of an international e-commerce company
• A high level of autonomy, trust, and room to bring your ideas to life
• Hybrid working model - The position is based in the Czech Republic, with a requirement to work from our office in Bor, Czech Republic, three days per week.
• 25 days of annual leave
• Meal allowance
• Pension contribution
• Employee discounts on company products
• Company events and a friendly international working environment
If you are looking for a role where you can combine leadership, strategy, project management, and customer experience development, we would love to hear from you.
We look forward to receiving your application.
Podobné nabídky
Atlas Copco Services s.r.o.
... Inside Service Sales Engineer, your mission is to to drive sales growth for our service business by leveraging your technical expertise and understanding of customer needs. Reporting to the Regional Service Sales Manager, you will work closely with the sales and service teams to implement effective service sales strategies. ...
Czech Republic
Deutsche Börse Group
... with respective internal Group stakeholders (e.g. Service Provider, Customer, Outsourcing, Accounting, Tax etc.) - Support internal supplier in definition of service scope, pricing and KPI - Facilitate alignment between internal customers and suppliers - Create report on a regular basis for executive management - Maintain ...
Czech Republic
... with respective internal Group stakeholders (e.g. Service Provider, Customer, Outsourcing, Accounting, Tax etc.) - Support internal supplier in definition of service scope, pricing and KPI - Facilitate alignment between internal customers and suppliers - Create report on a regular basis for executive management - Maintain ...
Czech Republic
Kyndryl Česká republika, spol. s r.o.
... najednou. - Základní IT znalosti: Uživatelská znalost běžných operačních systémů (Windows, Mac nebo Linux) a orientace v softwaru. __________________________ Customer Service Representative with German This entry-level IT support role at Kyndryl serves as a gateway opportunity for German speakers, prioritizing customer empathy, ...
Czech Republic
SYNEKTIK Czech Republic, s.r.o.
70k Kč CZK - 80k Kč CZK
Job offer Job Title: Field Service Engineer for Advanced Medical Devices Department: Customer Service Coverage Area: Primarily the Czechia, with additional coverage in Moravia and Slovakia as a backup. Reports to: Field Service Manager (FSM) Joining Synektik Czech Republic means joining a team dedicated to using innovative ...
Czech Republic
Talentor Advanced Search
55k Kč CZK - 65k Kč CZK
Job offer For our client, an international company building a new customer service team for the American market, we are seeking Customer Service Specialists. This role provides comprehensive B2B support with a high degree of independence, coordination, and responsibility. Location: Prague Working Hours: Monday to Friday, ...
Czech Republic, Praha
We are looking for a Spain Customer Officer (M/F) based in Prague, Czech Republic. Job Description: You will work closely with the rest of the customer service team and will be an essential member of our team. Tasks include: - Accompanying spanish-speaking customers in their shopping experience: sales advice, product selection,(telephone, ...
Czech Republic
DHL Information Services (Europe) s.r.o.
10 / year
... of Senior DevOps Manager proficiency, you can always grow within our diverse environment. #DHL #DHLITServices #GreatPlace #TogetherUnstoppable Grow together Customer Touchpoint Solutions (CTS) delivers seamless digital and physical customer interactions across DHL touchpoints, including self-service terminals, retail branches, ...
Czech Republic
ADP Employer Services Česká republika, a.s.
GV Manager We are looking for a passionate Team Manager to join our Nordics Client Services Team. The Team Manager is responsible for serving ADP clients in order to deliver World Class Service, as well as providing leadership, coordination, and management of team members and work activities. This role is perfect for you ...
Czech Republic
ADP Employer Services Česká republika, a.s.
GV Manager We are looking for a passionate Team Manager to join our DACH Client Services Team. The Team Manager is responsible for serving ADP clients to deliver world-class service, as well as providing leadership, coordination, and management of team members and work activities. This role is perfect for you if you are ...
Czech Republic
IDIADA CZ a.s.
... cross-selling opportunities - Identify and pursue new business opportunities through market analysis, customer development, and strategic account planning - Understand customer engineering challenges and translate them into commercial opportunities and tailored service solutions - Manage the complete commercial cycle from initial contact ...
Czech Republic, Mladá Boleslav
KK Group Cooling Czech, s.r.o.
Job offer Project Manager– Customer Projects, Cooling Are you ready to take full ownership of complex customer projects and help accelerate the future of energy transition? At KK Group, Cooling, we are looking for a strong Project Manager to lead strategic customer projects across our Cooling business — combining technical ...
Czech Republic
SFI Europe s.r.o.
60k Kč CZK - 65k Kč CZK
Job offer Quality Manager Key Responsibilities • lead and manage the quality department to ensure compliance with customer and company quality requirements • maintain and improve the Quality Management System in accordance with IATF 16949, ISO 14001, and ISO 45001 standards • plan and conduct internal audits and coordinate ...
Czech Republic
W Prague Hotel
We are looking for a motivated Style (Housekeeping) Manager to join the W Prague team. What you’ll do - Supervise daily housekeeping and laundry operations. - Inspect guestrooms and public areas to ensure high standards of cleanliness and maintenance. - Coordinate room assignments, supplies, equipment, and uniforms. - Lead, ...
Czech Republic
IDC Central Europe, the Middle East & Africa
... integration logic across systems, together with the teams that own them. - Definition of success metrics for each release, and measurement of adoption and customer impact after launch. - Coordination of rollout, customer migration, and change management with Research, Sales, Marketing, and Customer Service stakeholders. ...
Czech Republic
Ennovi Energy & Power Solutions Czech Republic s.r.o.
Job offer About Are you an experienced Program Manager with a strong automotive background and a passion for leading complex customer programs? We are looking for a proactive and customer-focused professional to drive successful program execution from award through launch and serial production across our international organization. ...
Czech Republic
PRECIOSA – LIGHTING a.s.
... and manage project documentation, quotations, invoicing, and contractual requirements. - Support installation activities, project close-out, and after-sales service. - Build strong client relationships and ensure a high level of customer satisfaction. - Monitor project profitability and contribute to successful project ...
Czech Republic, Praha
Flash Global Logistics
... dual-use controls is required. Candidates must also have experience with high-tech products, including telecom, networking, semiconductors, and advanced computing, service logistics operations involving repairs, RMAs, and spare parts, customer-facing compliance consulting, multi-country EMEA responsibilities, and trade compliance ...
Czech Republic
AXA ASSISTANCE CZ, s.r.o.
500 Kč CZK - 1200 Kč CZK / month
... medical and non-medical providers across the CEE region. In this role, you will play a key part in shaping the network strategy, optimizing costs, and enhancing service quality, while building strong partnerships and collaborating with diverse teams across AXA. This is a great opportunity to make a visible impact on business ...
Czech Republic