Customer Service Representative with German v Brno –… - Jobeax
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Customer Service Representative with German v Brno – Trnitá, Česko
Kyndryl Česká republika, spol. s r.o.
Na dálkuPráce odkudkoli
HybridníKombinace kanceláře a práce na dálku
Na místěPráce z kanceláře
Plný úvazekStandardní týdenní pracovní doba
Czech Republic
Customer Service Representative with German v Brno – Trnitá, Česko is listed on Jobeax. Browse 80,000+ vacancies available.
Job offer
Tato pozice IT podpory pro začátečníky ve společnosti Kyndryl slouží jako ideální příležitost k nastartování kariéry pro německy mluvící uchazeče. Kladou zde důraz na empatii k zákazníkům, komunikaci a přizpůsobivost spíše než na předchozí technické zkušenosti.
Tato pozice je vyžadována plně z kanceláře v Brně (bez možnosti hybridního režimu / home office).
Hlavní benefity a charakteristika pozice
Nízká technická bariéra: Vyžaduje pouze základní znalost operačních systémů; kompletní technické zaškolení probíhá v rámci onboardingu.
Kariérní růst: Pozice funguje jako odrazový můstek s možností posunu do technických týmů 2. a 3. úrovně (escalations), k cloudu nebo k administraci systémů.
Vzdělávání a certifikace: Součástí je možnost získat certifikace hrazené zaměstnavatelem (Microsoft 365, Azure, Google Cloud).
Náplň práce: Zákaznická podpora v němčině přes různé kanály (chat, e-mail, MS Teams) a spolupráce s back-office týmy při řešení složitějších požadavků.
Klíčové požadavky
Jazyky: Plynulá němčina na profesionální úrovni (a pracovní znalost angličtiny pro interní systémy a komunikaci v týmu).
Dovednosti: Aktivní naslouchání, logické uvažování při řešení problémů (troubleshooting) a schopnost zvládat více úkolů najednou.
Základní IT znalosti: Uživatelská znalost běžných operačních systémů (Windows, Mac nebo Linux) a orientace v softwaru.
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Customer Service Representative with German
This entry-level IT support role at Kyndryl serves as a gateway opportunity for German speakers, prioritizing customer empathy, communication, and adaptability over formal technical experience.
Full-time on-site Brno (no hybrid)
Core Highlights
Low Technical Barrier: Requires only basic operating system familiarity; full technical training is provided during onboarding.
Upward Mobility: Positioned as a stepping-stone role with direct pathways into Tier 2/3 technical escalation, cloud engineering, or system administration.
Upskilling & Certifications: Includes access to employer-sponsored certifications (Microsoft 365, Azure, Google Cloud).
Daily Workflow: Handling multi-channel client support (chat, email, MS Teams) in German and collaborating with back-office teams on complex escalations.
Key Qualifications Needed
Languages: Professional fluency in German (and functional English for internal systems/teams).
Core Aptitude: Active listening, structured troubleshooting logic, and ability to multitask under pressure.
Basic Tech Literacy: Practical familiarity with standard operating systems (Windows, Mac, or Linux) and general software navigation.
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