Are you interested in customer service and administration? Are you fluent in German and English? Would you like to become a part of an international company? Then this job might be the perfect choice for you! We are looking for a Customer Service Representative with fluent German language. In this role, you’ll be the first point of contact for customers and sales reps, ensuring their requests and orders are handled with professionalism, accuracy, and a solutions-driven mindset. What You’ll Do:

Responsible for receiving, monitoring and processing customer orders and requests.
Masters the product knowledge of current product portfolio.
Provides customer with accurate information regarding our products and sales promotions.
Ensures a correct order management: Quotations, Orders, Deliveries and Invoices
Manages product and service complaints
Assures fulfilment of the local legal requirements
Ensures fulfilment of the local Terms and Conditions of Sales: Returns, Discounts, Freight Charges, Warranty and Product Complaints
Promotes campaigns and offers agreed

Location: Prague - Palmovka Start: immediately Salary: 50 - 55 000 CZK/month Požadujeme:

Fluent in English and proficient German
Effective communication skills
Customer centric approach
Ability to operate computer systems with accuracy and efficiency (SAP, CRM, MS Office suit)
Ability to adapt and implement new procedures as required to provide excellent customer service

Nabízíme:

possibility of work from home
contribution into retirement plan
meal allowance
5 weeks of holiday
sick days
Multisport card
Cafeteria
friendly environment

Customer Service Representative with German | up to CZK 55 000

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