We are seeking for multilingual candidates who speak perfect English and Polish, also with customer service background and willingness to learn. As a Customer Service Representative you will be responsible for:
Taking care of an assigned portfolio of customers
Assisting customers with how-to’s
Handling customer service inquiries and issues via telephone or email
Establishing and maintaining effective working relationships with co-workers, supervisors, and customers
Performing day-to-day administrative tasks on requests such as maintaining records and process paperwork
Advising customers regarding order entry, purchase orders, logistics, delivery, as well as collect customer feedback
Supporting the customer during the entire order to cash process
Maintaining and managing relationships with them
Solving possible issues and giving advice if needed
Contract: 1 year with a possibility of prolongation Start: immediately Location: Prague 3
Požadavky
Fluent ENGLISH min.C1 in oral and written form
Knowledge of Polish min. B2
Experience from corporate environment
Good communication skills are essential!
Previous customer service work experience or administration
Ability to work under pressure
Being an independent and responsible person
Ability to work effectively either alone or as part of a team
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