V Support týmu se staráme o spokojenost našich klientů z finančního světa. Denně nás kontaktují s různými typy problémů a dotazů. Tvým úkolem bude zajistit, aby se k nim dostaly ty správné informace.
Pro práci s klienty se nám osvědčil Intercom (chat, e-maily), telefon k práci určitě potřebovat nebudeš. I když se pohybujeme ve finančním světě, nekomunikujeme škrobeně, ale naopak otevřeně a přátelsky. Je pro nás důležitý individuální přístup a chceme, aby nás i protistranu spolupráce bavila.
Komunikace s klienty je jedna část agendy, která tě na pozici potká. Druhá část je více administrativní a jde primárně o manuální tasky - nastavování platforem, doplňování informací. V této back-office agendě půjde o komunikaci napříč týmy v rámci firmy.
Ve finančním světě je změna jedinou stálou konstantou, takže tě dynamické prostředí nesmí vylekat. Tento business a trendy s ním spojené, se mění a vyvíjí pod rukama a na tyto změny musíme umět rychle reagovat.
Jsme v Brně, kanceláře najdeš přímo v centru na Masaryčce. Ze začátku bude onsite spolupráce klíčová , po zaučení by se s tebou tým rád potkával 3 dny v týdnu v kanclu.
... guidelines, processes, and deliverables. Requirements: - At least 1 year of experience in customer support, patient support, call center operations, or a related customer-facing environment; healthcare, telehealth, or e-commerce experience is an advantage. - Demonstrated ability to de-escalate challenging customer interactions, ...
We are looking for POLISH (plus english) speaker who enjoys communication, has empathy and wants to be part of really nice and friendly team!!! ***Customer support specialist – medical devices*** Is the official name of the role and our client is respected international company in health care industry. Corona virus didn‘ ...
The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on ...
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Radio Free Europe/Radio Liberty - Rádio Svobodná Evropa, Inc.
... identify opportunities to improve support processes and enhance the user experience. What We're Looking For Required Qualifications: - Experience in software user support, customer care, service desk, or a similar customer-facing role. - Strong customer service mindset with a genuine desire to help users succeed. - Excellent ...
... Accurately document customer interactions and update records using CRM and customer support systems - Deliver friendly, professional, and solution-oriented support throughout the customer journey - Collaborate with internal teams to resolve customer issues efficiently - Follow company procedures, service standards, and ...
... need someone who will be there for them, side by side and end to end. Within the group, Nobel Biocare is an implantology business, currently looking for a Customer Service Representative to support the DACH region. In this role you will be responsible for providing customer service to dental professionals. This is a one-year ...
... and hard work. That’s Who We Are: Come and OWN IT. What you’ll do As a Customer Experience Specialist , you will be one of the key points of contact for our customers in Germany, Austria and Switzerland. Your day-to-day work will include: - Connect with customers Support customers via phone, email and other communication ...
... adapt to customer needs Preferred Skills and Experience - Experience working with Windows operating systems - Troubleshooting and problem-solving expertise - Support help desk experience - Customer support experience - Experience modifying approaches and adapting to customer needs Customer Service Representative with French ...
... in customer communication and relationship management. You’ll be in regular contact with customers, helping them with their needs, keeping them engaged, and supporting activities aimed at improving customer satisfaction and retention. What will you do? - Communicate with customers via phone and email. - Help customers with ...
... responsible for confirmation of delivery times for the customer and monitoring of delivery times. - Collaboration in the credit block and credit processes with customers and Finance Department. - You will also help to maintain customer sales area agreements in ERP system. - You can expect receiving requests primarily via email ...
... What You'll Do - Support German-speaking customers with questions related to invoices and billing. - Deliver friendly, clear, and professional assistance to customers. - Explain billing details and assist customers in resolving any related concerns. - Ensure a positive customer experience through effective and professional ...