V Support týmu se staráme o spokojenost našich klientů z finančního světa. Denně nás kontaktují s různými typy problémů a dotazů. Tvým úkolem bude zajistit, aby se k nim dostaly ty správné informace.
Pro práci s klienty se nám osvědčil Intercom (chat, e-maily), telefon k práci určitě potřebovat nebudeš. I když se pohybujeme ve finančním světě, nekomunikujeme škrobeně, ale naopak otevřeně a přátelsky. Je pro nás důležitý individuální přístup a chceme, aby nás i protistranu spolupráce bavila.
Komunikace s klienty je jedna část agendy, která tě na pozici potká. Druhá část je více administrativní a jde primárně o manuální tasky - nastavování platforem, doplňování informací. V této back-office agendě půjde o komunikaci napříč týmy v rámci firmy.
Ve finančním světě je změna jedinou stálou konstantou, takže tě dynamické prostředí nesmí vylekat. Tento business a trendy s ním spojené, se mění a vyvíjí pod rukama a na tyto změny musíme umět rychle reagovat.
Jsme v Brně, kanceláře najdeš přímo v centru na Masaryčce. Ze začátku bude onsite spolupráce klíčová , po zaučení by se s tebou tým rád potkával 3 dny v týdnu v kanclu.
... responsibilities: - Primarily assigned to online / electronic activities without the inbound customer interactions. - Manages product and service complaints forms from customers. - Is point of contact (electronic) for Customers, Sales Representatives, Doctors, Commercial team, etc.) - Provides customer with accurate information regarding ...
Hebrew-speaking Customer Support Consultant - Czech Republic Job description As a Customer Service Consultant, you will be the primary contact for Lufthansa passengers and you will be answering questions mostly regarding flight reservations, cancellations, and online check-in via phone. All the Customer Consultants are ...
... guidelines, processes, and deliverables. Requirements: - At least 1 year of experience in customer support, patient support, call center operations, or a related customer-facing environment; healthcare, telehealth, or e-commerce experience is an advantage. - Demonstrated ability to de-escalate challenging customer interactions, ...
We are looking for POLISH (plus english) speaker who enjoys communication, has empathy and wants to be part of really nice and friendly team!!! ***Customer support specialist – medical devices*** Is the official name of the role and our client is respected international company in health care industry. Corona virus didn‘ ...
... speak Czech fluently? Combine career growth with the opportunity to live in Greece and enjoy its amazing lifestyle! We are looking for talented Czech-speaking Customer Experience Specialists to join our international team in Greece. You’ll provide support to customers from the Czech Republic, following full training by certified ...
The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on ...
... customers, delivering professional, high-quality assistance and ensuring a smooth and positive customer experience across multiple channels. Key Responsibilities: - Support Czech-speaking customers via phone, email, and chat - Provide clear, friendly, and solution-oriented support - Ensure high customer satisfaction through effective ...
... and delivering a seamless customer experience. What Were Looking For: - Native or fluent Czech speaker with strong verbal and written communication skills. - Customer-oriented mindset with solid problem-solving abilities. - Comfortable working in a fast-paced, multicultural environment. - Previous customer support experience ...
... You'll Do: - Provide excellent support to Czech-speaking customers via chat, email, and phone. - Resolve inquiries efficiently while maintaining a high-quality customer experience. - Collaborate with colleagues from around the world to improve customer satisfaction. - Contribute to internal communication and support process ...
... multicultural, friendly work environment with career growth opportunities On-site position in modern offices and premium location Your Responsibilities: Support customers via phone, email, and chat in Czech Provide outstanding service and resolve inquiries efficiently Collaborate with internal teams to ensure customer satisfaction ...
... Czech-speaking travelers, providing outstanding customer support and ensuring they have a seamless and enjoyable experience during their travels. As a Travel Customer Support Associate, your primary responsibilities will include assisting customers with their bookings, answering inquiries, and resolving any issues they may ...