V Support týmu se staráme o spokojenost našich klientů z finančního světa. Denně nás kontaktují s různými typy problémů a dotazů. Tvým úkolem bude zajistit, aby se k nim dostaly ty správné informace.
Pro práci s klienty se nám osvědčil Intercom (chat, e-maily), telefon k práci určitě potřebovat nebudeš. I když se pohybujeme ve finančním světě, nekomunikujeme škrobeně, ale naopak otevřeně a přátelsky. Je pro nás důležitý individuální přístup a chceme, aby nás i protistranu spolupráce bavila.
Komunikace s klienty je jedna část agendy, která tě na pozici potká. Druhá část je více administrativní a jde primárně o manuální tasky - nastavování platforem, doplňování informací. V této back-office agendě půjde o komunikaci napříč týmy v rámci firmy.
Ve finančním světě je změna jedinou stálou konstantou, takže tě dynamické prostředí nesmí vylekat. Tento business a trendy s ním spojené, se mění a vyvíjí pod rukama a na tyto změny musíme umět rychle reagovat.
Jsme v Brně, kanceláře najdeš přímo v centru na Masaryčce. Ze začátku bude onsite spolupráce klíčová , po zaučení by se s tebou tým rád potkával 3 dny v týdnu v kanclu.
Who are we? SupportYourApp is a global Intelligent Support-as-a-Service leader, partnering with tech companies and industry leaders like MasterCard, Calm and MacPaw in 30+ countries since 2010 to deliver secure customer and technical support. We operate globally, supporting clients in 60 languages across diverse industries. ...
The primary role involves delivering customer support in a financial-related service and handling client inquiries through email, chat, and contact forms. Additional responsibilities include administrative tasks like customer registration and maintaining communication records. Fintokei, our partnering company, focuses on ...
... newly established customer service team focusing on the American market, we are looking for Customer Service Specialists. This role offers comprehensive B2B support with a high degree of independence, coordination, and responsibility. Key Responsibilities: - Customer Care & Communication: Handling daily communication with ...
We are looking for a Customer Service Representative to join an international team and provide excellent support to customers and suppliers. JOB DESCRIPTION - Build strong relationships with customers and suppliers - Handle orders, invoices, payments, and customer inquiries - Resolve issues and ensure timely communication ...
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... with support by QMP ▪ Prepare Requalification plan Quality Documents: ▪ Create Control Plan together with the project team Customer requirements: ▪ Ensure the customer quality requirements are considered and executed PPAP: ▪ Manage PPAP process for serial release of product for external customer and internal customer Customer ...
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Radio Free Europe/Radio Liberty - Rádio Svobodná Evropa, Inc.
... identify opportunities to improve support processes and enhance the user experience. What We're Looking For Required Qualifications: - Experience in software user support, customer care, service desk, or a similar customer-facing role. - Strong customer service mindset with a genuine desire to help users succeed. - Excellent ...
... Accurately document customer interactions and update records using CRM and customer support systems - Deliver friendly, professional, and solution-oriented support throughout the customer journey - Collaborate with internal teams to resolve customer issues efficiently - Follow company procedures, service standards, and ...
... warranty‑related supplier claims and validate corrective actions internally and externally. - Conduct customer visits, participate in audits, and validate customer invoices related to warranty matters. - Travel locally and internationally to address customer issues, support part coordination, and resolve field concerns. ...
... Customer Activation & Promotional Planning - Plan, execute, and evaluate promotional plans and customer/channel activities in partnership with Sales - Develop customer-specific activation plans aligned with brand strategy and CEE/Global guidelines - Drive activities designed to support brand and category growth - Take ownership ...