Design System Business Analyst (Senior) at Merck supports the omnichannel design system that manages how customer-facing content is created and delivered across all brands and geographies. The role translates business and brand needs into requirements, user stories, and documentation while managing governance, adoption, and measurement across a matrixed organization.

Responsibilities

Support Design System Product Manager by gathering, analyzing, and prioritizing brand and geographic needs into requirements and user stories
Maintain integration documentation between Figma, Supernova, and developer environments; manage backlog, versioning, and release notes
Coordinate governance activities including contribution triage, design reviews, quality checks, and approval tracking
Create documentation, onboarding guides, and training materials to enable adoption across brands, markets, and agency partners
Track and analyze design system KPIs including reuse, adoption, accessibility, and cycle time impact; maintain reporting dashboards

Requirements

Bachelor's degree in business, information systems, design, HCI, marketing, communications, or related field
4+ years business analysis, product operations, or design systems experience in enterprise or agency settings
Hands-on design system contribution experience including requirements, documentation, tokens, and workflows
Strong Figma proficiency: components, variables, tokens, shared libraries, design-to-dev handoff
Experience with Supernova and engineering environments (Storybook, GitHub) for token and documentation management
Proven ability to gather requirements, analyze feedback, and create clear documentation and standards

Design System Business Analyst (Senior)

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