Field Quality Engineer v Vysoké Mýto, Česko

Quality Field Engineer – diagnose, solve and improve critical field cases of Iveco buses. Join us as a Quality Field Engineer and become the vital link between customers, dealers, engineering, and manufacturing. You'll tackle complex technical challenges, support critical field cases, and transform customer feedback into meaningful product improvements that enhance quality, reliability, and customer satisfaction.

What will be your mission:

• Act as the final technical escalation point for complex and critical field cases, helping restore vehicle uptime and resolve issues efficiently through hands-on diagnostics.
• Perform advanced diagnostics on complex vehicle systems and work closely with Engineering teams to validate hypotheses and identify root causes.
• Ensure critical field issues are accurately documented with high-quality technical data, enabling fast and effective corrective actions.
• Escalate major quality concerns to Engineering, Field Quality, and Product Support teams with complete and reliable technical evidence.
• Visit strategic customers, fleets, and dealers, helping to resolve recurring or severe issues while strengthening customer confidence through expert support and clear communication.
• Understand real-life operating conditions and convert field experience into actionable insights that improve future products and customer satisfaction
• Support new product launches, contribute to early issue detection, and share technical expertise through training and knowledge transfer activities.

What makes you a great fit?

• University degree in Mechanical Engineering, Electrical Engineering, or Engineering Management.
• Minimum of 3 years of experience within the automotive industry.
• Fluent English with the ability to communicate effectively in an international environment.
• Strong analytical mindset and a passion for diagnostics, troubleshooting, and technical investigations.
• Excellent communication and stakeholder management skills, with a customer-focused approach.
• Willingness to travel extensively and work directly in the field with customers, dealers, and fleets.
• Experience with diagnostic tools such as INCA, MDA, or CANalyzer is nice to have

What can you expect from us?

• An exciting opportunity to work for a global leader in the automotive industry.
• Direct involvement in solving real customer issues and influencing future product improvements.
• Collaboration with international experts across Engineering, Quality, Manufacturing, and Customer Support functions.
• 5 extra days of vacation
• 7,5-hour working day
• Flexible working hours
• Option for occasional remote work after onboarding
• Company car
• e-Benefits card – at least CZK 2,500 twice a year (wellness, sport, culture)
• Meal contribution in a company dining facility
• Pension contribution
• “Employee Life Assistant” program – confidential support in legal, social, and financial matters