German Speaking Technical Customer Support Analyst @ Fox HR Consulting Kft. v Česko

Odpovědnosti

Původní popisek. 

1. Use your German language knowledge to talk to customers via email, chat and telephone while providing comprehensive guidance and information on IT-related issues.
2. Ensuring all customer contact with the Service Desk is precisely recorded throughout the lifecycle of tickets.
3. Ensuring that tickets are managed and prioritized in an orderly manner.
4. Having a proactive approach to service improvement.
5. Provide quality information.
6. Delegation of problems that cannot be resolved on the 1st level to the more competent Level 2 and Level 3 teams.

O pozici / o projektu

Původní popisek. 

Are you someone who knows their way around a computer? Are you fluent in German? Do you have a good command of English? Do you enjoy helping people around you? If your answer is yes, please read on! Your employer is one of the world's leading IT professional services companies, transforming clients' business, operating, and technology models for the digital era. Due to the continuous expansion of their teams, the company offers an exciting new position:

German Speaking Service Desk Analyst

Detail pracovní nabídky

• Ihned
• Práce na dálku po dobu 3 dnů v týdnu

Výhody v kanceláři

• Zábavná zóna
• Vnitřní školení
• Moderní kancelář
• Posilovna
• Parkování kol
• Sprcha

Výhody

• Soukromá zdravotní péče
• Cafeteria
• Mezinárodní projekty
• Rozpočet na školení