German-speaking Technical Support Engineer @ Martin Engineering Hungary Kft. v Česko

Odpovědnosti

1. Provide technical support to German-speaking clients through telephone, ticketing systems, and remote support sessions.
2. Diagnose and troubleshoot common Windows, hardware, software, connectivity, and user access issues.
3. Investigate incidents systematically by gathering relevant information, identifying potential causes, and testing appropriate solutions.
4. Troubleshoot basic networking issues involving DNS, DHCP, IP configuration, and network connectivity.
5. Assist with Microsoft 365 applications, user accounts, authentication, and accessrelated requests.
6. Support incident resolution involving managed IT environments, monitoring alerts, and service requests.

O pozici / o projektu

About the Role

As a German-speaking Technical Support Engineer at ZaWin, you will provide technical assistance to clients using our managed IT services and cloud-driven dental practice solutions. You will investigate technical issues, resolve incidents within your area of expertise, and coordinate with more experienced colleagues when additional support is required. We are looking for someone who combines practical IT support experience with a structured troubleshooting approach, strong communication skills, and a genuine interest in developing their technical expertise. This role offers the opportunity to expand your knowledge across Microsoft technologies, networking, endpoint management, and managed IT environments.

What You Can Expect

• Exposure to a broad range of technical issues and client IT environments.
• Opportunities to develop deeper expertise in Microsoft technologies, networking, and infrastructure support.
• Collaboration with experienced technical colleagues.
• A role that encourages structured problem-solving, knowledge sharing, and continuous learning.
• Increasing technical responsibility as your skills and experience develop

How you’ll make an impact at ZaWin

At ZaWin your work transforms the way thousands of dentists lead their practices. You will help them focus on what they most like and signed up for – actual dental work – by building a cloud-driven practice that enables them to lead their company at a mouse click easily.
Don’t you think you can do it? If you love what you do, we’ll prove it to you.

About Us

At Zawin, we’re not just transforming dental operations; we’re shaping the future of an entire industry. As we accelerate digital transformation, our cutting-edge software streamlines processes enhances patient experiences, and boosts profitability through automation and advanced workflow tools. Having been the Swiss market leader for 40 years doesn’t keep us from challenging ourselves – and we thank our competition for having to do so. Our ongoing transformation is not just about reshaping the dental industry; it’s about crafting a workplace where positive values thrive, and employees play a pivotal role in bringing dentistry into the digital age. Join our journey as we lead the development of cloud-based Managed Services, embarking on ambitious projects that redefine the landscape.

Detail pracovní nabídky

• Online nábor
• Jazyk náboru: Angličtina&německy
• Ihned
• Práce plně na dálku

Metodika práce

• Team size 6-10

Výhody

• Malé týmy
• Plochá struktura
• Mezinárodní projekty
• Soukromá zdravotní péče