Job offer

Do you enjoy leading people, have a talent for organisation, and are you drawn to the dynamic environment of a 24/7 operation? We’re looking for a reliable team member to join our team as a Team Leader, who will be responsible for ensuring the day-to-day smooth running of our ISAAC (GSOC) operations centre.

We are looking for a colleague (m/f) who possesses natural authority and can be an inspirational leader to others rather than a strict boss. We are looking for someone who knows how to lead, rather than simply managing in a brusque manner.

If you have natural leadership qualities, an analytical mind and can handle crisis situations with ease, then you’re exactly who we’re looking for!

What to expect

Team and Operations Management: Managing the day-to-day operations of the ISAAC centre, ensuring effective monitoring, responding to incidents and guaranteeing 24/7 continuity of service.
Shift Organisation: Overseeing shifts, managing timetables and planning paid time off (PTO) to ensure sufficient staffing levels at all times.
Development and Recruitment: Selecting new colleagues, onboarding them, providing training and coaching, and supporting their professional development.
Performance management: Monitoring attendance, delegating tasks, evaluating team performance and overseeing the correct use of security procedures and tools.
Incident resolution: Leading incident investigations and coordinating closely with internal teams and external partners.
Administration and reporting: Preparing payroll documentation for the monthly payroll close and maintaining accurate operational records.
Business continuity and quality: Actively participating in business continuity exercises, internal audits and self-assessments.
Customer service: Building and maintaining excellent relationships with both customers and company management.

What you should know:

You’ll be leading a brilliant and energetic team of people aged roughly 20–40.
We work in a respectful environment where we value everyone’s opinion.
Your working hours: Mon–Fri, 8.00 am–4.30 pm, although your team operates on a 24-hour basis

The ideal candidate should have:

Fluent English: Excellent communication skills in English (both spoken and written) are essential for us as you will have colleagues all over the world
Resilience under pressure: The ability to keep a cool head and work effectively even under pressure.
Sound judgement: Excellent analytical skills and well-developed critical thinking.
A calm demeanour: you handle stressful situations with a cool head and a sense of perspective.
A positive mindset: you see obstacles as challenges and bring positive energy to the team.
A gift for motivation: you can inspire those around you, build on their strengths and get everyone pulling in the same direction.
A respectful approach: you value open communication and fair treatment.

The following would be an advantage (but is not a requirement):

Experience with CCTV and access control systems.
Working knowledge of Google Docs and Google Workspace.

What we can offer you:

A stable, full-time position at our security agency.
Attractive remuneration.
The opportunity to gain experience as part of an international team in a dynamic working environment.
A flat-rate meal allowance
A MultiSport card for sports and leisure activities.
Cafeteria
Free entry to Aquapalace and Prague Zoo.
Exclusive benefits right here at this workplace: Because our client prides itself on providing a great working environment for everyone.

To be considered for the selection process, you must submit your CV in English.

We look forward to working with you in the future.

ISAAC Lead Analyst ( Security Operations Center Team Lead )- BRNO -

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