Job offer
Do you enjoy leading people, have a talent for organisation, and are you drawn to the dynamic environment of a 24/7 operation? We’re looking for a reliable team member to join our team as a Team Leader, who will be responsible for ensuring the day-to-day smooth running of our ISAAC (GSOC) operations centre.
We are looking for a colleague (m/f) who possesses natural authority and can be an inspirational leader to others rather than a strict boss. We are looking for someone who knows how to lead, rather than simply managing in a brusque manner.
If you have natural leadership qualities, an analytical mind and can handle crisis situations with ease, then you’re exactly who we’re looking for!
What to expect
- Team and Operations Management: Managing the day-to-day operations of the ISAAC centre, ensuring effective monitoring, responding to incidents and guaranteeing 24/7 continuity of service.
- Shift Organisation: Overseeing shifts, managing timetables and planning paid time off (PTO) to ensure sufficient staffing levels at all times.
- Development and Recruitment: Selecting new colleagues, onboarding them, providing training and coaching, and supporting their professional development.
- Performance management: Monitoring attendance, delegating tasks, evaluating team performance and overseeing the correct use of security procedures and tools.
- Incident resolution: Leading incident investigations and coordinating closely with internal teams and external partners.
- Administration and reporting: Preparing payroll documentation for the monthly payroll close and maintaining accurate operational records.
- Business continuity and quality: Actively participating in business continuity exercises, internal audits and self-assessments.
- Customer service: Building and maintaining excellent relationships with both customers and company management.
What you should know:
- You’ll be leading a brilliant and energetic team of people aged roughly 20–40.
- We work in a respectful environment where we value everyone’s opinion.
- Your working hours: Mon–Fri, 8.00 am–4.30 pm, although your team operates on a 24-hour basis
The ideal candidate should have:
- Fluent English: Excellent communication skills in English (both spoken and written) are essential for us as you will have colleagues all over the world
- Resilience under pressure: The ability to keep a cool head and work effectively even under pressure.
- Sound judgement: Excellent analytical skills and well-developed critical thinking.
- A calm demeanour: you handle stressful situations with a cool head and a sense of perspective.
- A positive mindset: you see obstacles as challenges and bring positive energy to the team.
- A gift for motivation: you can inspire those around you, build on their strengths and get everyone pulling in the same direction.
- A respectful approach: you value open communication and fair treatment.
The following would be an advantage (but is not a requirement):
- Experience with CCTV and access control systems.
- Working knowledge of Google Docs and Google Workspace.
What we can offer you:
- A stable, full-time position at our security agency.
- Attractive remuneration.
- The opportunity to gain experience as part of an international team in a dynamic working environment.
- A flat-rate meal allowance
- A MultiSport card for sports and leisure activities.
- Cafeteria
- Free entry to Aquapalace and Prague Zoo.
- Exclusive benefits right here at this workplace: Because our client prides itself on providing a great working environment for everyone.
To be considered for the selection process, you must submit your CV in English.
We look forward to working with you in the future.