IT Project Manager - Business Process Transformation with ServiceNow @ Link Group v Česko

Odpovědnosti

1. Coordinate collaboration between business stakeholders, internal IT teams and external implementation partners.
2. Develop and maintain project plans, milestones and delivery schedules in line with agreed objectives.
3. Oversee project scope, budget, timelines, quality and performance indicators.
4. Coordinate business acceptance testing, monitor outcomes and support the resolution of identified issues.
5. Organize end-user training and facilitate the adoption of new processes and systems.
6. Manage post-implementation support, knowledge transfer and transition to business-as-usual operations.

O pozici / o projektu

About the Role

We are seeking an IT Project Manager to oversee the delivery of a business process improvement initiative involving the implementation of a digital platform for managing operational requests and communication between internal teams and external business partners.

The project focuses on replacing fragmented, manual communication with a structured solution that improves process efficiency, data visibility and service quality. The initiative will also support better reporting, identification of recurring issues and potential future automation.

Project Objectives

• Digitize and standardize the handling of operational requests.
• Improve communication, traceability and resolution of incoming inquiries.
• Increase process accuracy and reduce the need for repeated corrections.
• Reduce manual workload and improve operational efficiency.
• Enable data-driven analysis of recurring issues and performance trends.
• Create opportunities for further process improvement and intelligent automation.

Detail pracovní nabídky

• Online nábor
• Ihned
• Práce na částečný úvazek: 50%
• Práce plně na dálku