Junior Customer Support Specialist (with Spanish) @ Capgemini v Česko

Odpovědnosti

1. Manage and resolve customer inquiries via phone and email.
2. Troubleshoot issues and provide accurate, timely solutions.
3. Build and maintain strong relationships with customers.
4. Collaborate with internal teams to ensure efficient case resolution.
5. Maintain clear and accurate records of customer interactions.
6. Identify recurring issues and contribute to process improvements and knowledge base updates.

O pozici / o projektu

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

You’ll join a dynamic team dedicated to providing top-notch customer service. In this role, you will be part of an international environment where every interaction matters. We pride ourselves on being fast, collaborative and innovative - always ready to turn challenges into opportunities.

What You'll love about working here

• Practical benefits : private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs : learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Build your development path through internal mobility, mentoring, professional communities, and close support from a People Manager.

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

About Capgemini

Capgemini is the business transformation partner for enterprises in the age of AI. We help organizations imagine and build an intelligent, sustainable future, combining AI, technology and human ingenuity to transform how they operate, innovate and grow. With unique end-to-end capabilities spanning strategy, technology, engineering and intelligent operations, we bring together deep industry expertise and market-leading capabilities in AI, cloud and data to turn ambition into measurable business outcomes at scale. Supported by a robust ecosystem of partners and nearly 60 years of expertise, Capgemini is a responsible and diverse global organization of over 410,000 team members in more than 50 countries. The Group reported 2025 revenues of €22.5 billion.

Detail pracovní nabídky

• Jazyk náboru: Polština
• Ihned
• Hybridní práce
počet dnů práce na dálku po dohodě

Výhody v kanceláři

• Bezplatná káva
• Parkování kol
• Bezplatné parkování
• Mobilní telefon
• Vnitřní školení
• Moderní kancelář
• Bez požadavku na dress code

Výhody

• Rozpočet na školení
• Sportovní balíček
• Soukromá zdravotní péče
• Mezinárodní projekty