Junior IS/IT Support – Service Desk

Job Description
Do you want to be part of an internal IT support team in a consulting company? Would you like to see tangible results of your work every day?
We provide IT support to all CGI employees in the Czech and Slovak Republics. As part of our team, you will handle various IT issues and prepare devices for onboarding new colleagues.

Your future duties and responsibilities
• Provide first-level IT support to employees in person and via phone
• Answer staff questions related to all company-supported applications
• Troubleshoot hardware and software issues
• Advise users on appropriate solutions and next steps
• Act as a liaison between end users and the technology teams
• Work one-on-one with staff on application-related requests
• Document incidents and resolutions for future reference
• Assist colleagues with administrative IT tasks
• Perform other related duties as assigned

Required qualifications to be successful in this role
• We are looking for a junior colleague to join our IT Infrastructure team with an interest in IT technologies, their principles, and operation
• Ability to work independently as a 1st level support specialist
• Experience or interest in operational support, proactive monitoring, and problem troubleshooting for both internal users and IS/IT services
• Strong communication skills in English; fluent Czech or Slovak is a must
• Pragmatic, flexible team player with a proactive attitude and willingness to handle administrative tasks

Benefits:
· Share Purchase Plan
· CGI’s My Assistance Program
· Compensation for long term sickness up to 30 days
· Interest-free company loan
· Referral bonus
· Lunch vouchers – 140CZK
· Group life insurance
· Flu and tick vaccination
· MultiSport card
· Cafeteria Benefit System – 900CZK monthly
· Hybrid Working Model & Flexible working hours
· 5 weeks of vacation + 3 sick days
· Birthday Leave and CSR day
And many more…

#LI-PMOL

Společně, jako vlastníci, převádíme odborné znalosti do praxe.

Život ve společnosti CGI je založen na vlastnictví, týmové práci, respektu a pocitu sounáležitosti. U nás můžete naplno využít svůj potenciál.

Zveme vás, abyste se od prvního dne stali vlastníky. Společně pracujeme na tom, aby se náš sen stal skutečností. Proto o sobě mluvíme jako o partnerech CGI, a ne jako o zaměstnancích. Těžíme z našeho společného úspěchu a máme možnost a odpovědnost aktivně se podílet na směřování a strategii naší společnosti.

Vaše práce vytváří hodnoty. Budete rozvíjet inovativní řešení a trvalé vztahy s kolegy a klienty a zároveň budete mít přístup ke globálním možnostem, abyste mohli proměnit své nápady ve skutečnost, využít nové příležitosti a těžit z předních odborných znalostí v oboru a technologií.

Budete rozvíjet svou kariéru tím, že se připojíte ke společnosti, která je postavena, aby rostla a přetrvala. Podpoří vás vedoucí pracovníci, kterým záleží na vašem zdraví a pohodě, a kteří vám pomohou využít příležitostí k rozvoji vašich dovedností a rozšíření obzorů.

Přidejte se k nám, k jedné z největších firem poskytujících poradenské služby v oblasti IT na světě.

Junior IS/IT Support – Service Desk

Position Description
Do you want to be part of an internal IT support team in a consulting company? Would you like to see tangible results of your work every day?
We provide IT support to all CGI employees in the Czech and Slovak Republics. As part of our team, you will handle various IT issues and prepare devices for onboarding new colleagues.

#LI-PMOL

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

Come join our team—one of the largest IT and business consulting services firms in the world.

Junior IS/IT Support – Service Desk

#LI-PMOL

Společně, jako vlastníci, převádíme odborné znalosti do praxe.

Život ve společnosti CGI je založen na vlastnictví, týmové práci, respektu a pocitu sounáležitosti. U nás můžete naplno využít svůj potenciál.

Přidejte se k nám, k jedné z největších firem poskytujících poradenské služby v oblasti IT na světě.

Junior IS/IT Support – Service Desk

#LI-PMOL

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

Come join our team—one of the largest IT and business consulting services firms in the world.

Junior IS/IT Support - Service Desk

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