Odpovědnosti

Původní popisek.

Provide technical assistance and support via phone and chat.
Ensure customers’ satisfaction

O pozici / o projektu

Původní popisek.

We are looking for a Middle Technical Support Specialist to join product development for our client from the USA — one of ADT’s oldest, largest and most respected Authorized Dealers. The project is a platform for extensive home security, that helps to choose home security packages, customize a security system, and monitor the safety and security of the home.

Requirements:

3+ years of previous work experience in technical customer support
Hands-on experience with PostHog tool or similar
Strong organizational skills
Experience in communicating with native speakers
Ability to work effectively with minimal supervision
Attention to details
English level — Upper-Intermediate or higher (fluent speaking and writing)
Work Schedule: Rotating shifts, including weekends. Weekdays: night shifts only (1 a.m.—9 a.m.). Weekends: evening shifts (4 p.m.—1 a.m.) and night shifts (1 a.m.—9 a.m.).

Responsibilities :

Provide technical assistance and support via phone and chat.
Ensure customers’ satisfaction

We propose friendly working conditions with competitive compensation and benefits including:

Comfortable working environment
Friendly team and management
100% paid vacation, 4 weeks per year
100% paid sick-leaves
Corporate and team building events
Internal training for personal development

Detail pracovní nabídky

Ihned
Práce plně na dálku

Middle Technical Support Specialist @ Agiliway

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