Middle Technical Support Specialist @ Agiliway v Česko

Odpovědnosti

1. Provide technical assistance and support via phone and chat.
2. Ensure customers’ satisfaction

O pozici / o projektu

We are looking for a Middle Technical Support Specialist to join product development for our client from the USA — one of ADT’s oldest, largest and most respected Authorized Dealers. The project is a platform for extensive home security, that helps to choose home security packages, customize a security system, and monitor the safety and security of the home.

Requirements:

• 3+ years of previous work experience in technical customer support
• Hands-on experience with PostHog tool or similar
• Strong organizational skills
• Experience in communicating with native speakers
• Ability to work effectively with minimal supervision
• Attention to details
• English level — Upper-Intermediate or higher (fluent speaking and writing)
• Work Schedule: Rotating shifts, including weekends. Weekdays: night shifts only (1 a.m.—9 a.m.). Weekends: evening shifts (4 p.m.—1 a.m.) and night shifts (1 a.m.—9 a.m.).

Responsibilities :

• Provide technical assistance and support via phone and chat.
• Ensure customers’ satisfaction

We propose friendly working conditions with competitive compensation and benefits including:

• Comfortable working environment
• Friendly team and management
• 100% paid vacation, 4 weeks per year
• 100% paid sick-leaves
• Corporate and team building events
• Internal training for personal development

Detail pracovní nabídky

• Ihned
• Práce plně na dálku