Middle Technical Support Specialist @ Agiliway v Česko
Agiliway
Na dálkuPráce odkudkoli
Česko
Odpovědnosti
Původní popisek.
Provide technical assistance and support via phone and chat.
Ensure customers’ satisfaction
O pozici / o projektu
Původní popisek.
We are looking for a Middle Technical Support Specialist to join product development for our client from the USA — one of ADT’s oldest, largest and most respected Authorized Dealers. The project is a platform for extensive home security, that helps to choose home security packages, customize a security system, and monitor the safety and security of the home.
Requirements:
3+ years of previous work experience in technical customer support
Hands-on experience with PostHog tool or similar
Strong organizational skills
Experience in communicating with native speakers
Ability to work effectively with minimal supervision
Attention to details
English level — Upper-Intermediate or higher (fluent speaking and writing)
Work Schedule: Rotating shifts, including weekends. Weekdays: night shifts only (1 a.m.—9 a.m.). Weekends: evening shifts (4 p.m.—1 a.m.) and night shifts (1 a.m.—9 a.m.).
Responsibilities :
Provide technical assistance and support via phone and chat.
Ensure customers’ satisfaction
We propose friendly working conditions with competitive compensation and benefits including:
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