Operations Administrator

Join our TRICARE team in Prague and help us deliver high-quality support to beneficiaries across the TRICARE Overseas Program. This role is ideal for someone who enjoys administrative work, communicates clearly, and thrives in a fast-paced service environment.

About the Role

As an Operations Administrator , you will ensure timely handling of eligibility checks, benefit reviews, authorizations, and provider appointments. You’ll work with our Case management system) and source appropriate healthcare providers to make sure our members receive the care they need—quickly and with empathy.

You will be part of a supportive, international team and report to the TRICARE PRIME Team Leader.

What You Will Do

Act as the first point of contact for new and existing authorizations
Process authorizations in line with contractual requirements
Use our case management systems efficiently (incl. strong typing skills)
Source healthcare providers using our internal database
Always maintain strict confidentiality
Participate in team meetings and support with additional tasks as needed

What You Bring

Skills & Experience

Previous administrative and/or customer service experience
Strong attention to detail and ability to retrieve information quickly
Excellent communication skills and a professional approach
Ability to follow procedures and work cooperatively with colleagues
Good time management, prioritization, and ability to work under pressure
Proficiency in MS Office

Qualifications

High school diploma or equivalent

Languages

Excellent written and spoken English

What we offer

International environment and meaningful work supporting global beneficiaries
Friendly team and structured onboarding
5 weeks of holiday + 5 personal time off days
Meal allowance, pension contribution, benefit card, Multisport, and more
Modern offices in Prague - Anděl
Permanent contract with competitive compensation

Please submit your CV in English.
You must have a valid work and residence permit for the Czech Republic.

Operations Administrator

Začněte e-mailem