🌎 Part-time Customer Service Agent, US market (Evening... v Brno, Česko

Hey you!

Do you type faster than your mom? Are you the friend who always books the good flights and orders the right thing off a foreign menu? Do you think customer service should be "YAY" instead of "NAY"? Then read on and apply

We're looking for 2 colleagues to join our team in Brno, handling phone, email and chat for our US and international customers.

What will you do?

You're the friendly voice behind the chat, email and phone, the reason a customer's problem gets solved instead of escalated. You handle the tricky stuff: complex questions, sensitive cases, and the ones where AI just doesn't cut it. Don't worry, we'll train you properly first.

You review AI-handled conversations and flag when quality slips. Your feedback actually shapes how our AI gets better. You'll jump into social and reply to customers on Trustpilot, Messenger, Facebook and Instagram. You'll handle back-office tasks and deadlines like a pro across different systems. And you'll be our client's eyes and ears: if something's broken or a process is weird, speak up.

What we love about you

You want to help people. That matters more to us than years of experience. Your English is excellent, both written and spoken. You can jump on a call, handle questions, and write flawless emails without breaking a sweat. You've got an eye for quality and genuinely care about getting things right, not just done. You're comfortable working alongside AI tools and curious rather than threatened by them. You can use a Mac without calling IT.

The setup

This is a freelance/part-time contract role, with a minimum of 16 hours per week and up to 20 hours.

Each of the two positions covers 2-3 evening shifts per week, from 3 to 11 pm , Monday-Friday, serving our US and international customers.

Training period: for the first couple of months, you'll work from our Brno office to receive proper training alongside our full-time team. During this period, you'll need to be available for extra daytime hours beyond your regular evening shifts, so the training sticks. Once you're up to speed, your evening shifts can move to remote work, as well.

Start date: As soon as possible

Why join us?

You'll be part of our Brno team, working alongside colleagues across our other international teams. We work fast, we support each other, and we care about what we do, both for our clients and for each other.

If you're ready to make an impact and help international & US webshops deliver a customer experience worth talking about, we'd love to meet you

What it's like working with us

We take our work seriously, but not ourselves. You'll join a fun, informal team where people support each other, celebrate wins and make space for growth. Office laughs, and social hangouts are part of the package.

What you'll get

Full training in our tools and methods Work with cool international brands Support to make sure you thrive and grow

Ready to join us?

Send us your application and CV, we can't wait to meet you! ✨

About MakesYouLocal

Founded in Copenhagen in 2010, MakesYouLocal helps webshops expand into new markets and succeed once they're there. We combine strategic guidance with local knowledge and hands-on support, so our clients can grow with confidence in new countries.

What makes us different? Our native teams. With over 120 e-commerce experts based in Copenhagen, Vilnius, and Brno, we bring cultural insight, localisation skills, and customer service to the table, all in the local language. We've helped more than 400 webshops go cross-border, and we're just getting started.

From the first strategic decisions to daily webshop management and customer service, we're with our clients every step of the way, making international growth feel a little more local.

We value diversity

MakesYouLocal is proud to be an equal opportunity employer. We hire based on skills, potential and passion, no matter your background, gender identity, religion, age, or orientation. If you're excited about this role but not sure if you tick every box, we'd still love to hear from you