Job Description

What you’ll build:

The Quality Analyst Intern supports quality assurance activities across customer and partner support touchpoints. Working closely with the Support Engagement CoE team, this role provides hands-on exposure to quality frameworks, data analysis, and support operations — making it an excellent opportunity for someone looking to build a foundation in quality assurance and service management.

Quality Assurance Support

Assist in conducting quality reviews of support interactions across customer and partner channels
Support the maintenance of scorecards, evaluation rubrics, and SLA tracking tools
Help identify quality trends and document findings for team review
Contribute to continuous improvement initiatives

Customer & Partner Experience

Assist in gathering and compiling quality data
Support the team in ensuring quality standards are consistently applied across customer and partner channels
Help document and update knowledge base articles and support process guides

Reporting & Insights

Compile data for quality dashboards and regular team reports
Assist in preparing materials for business reviews and team meetings
Maintain trackers and logs related to quality improvement actions

What You'll Gain

Practical experience in quality assurance within a global support organisation
Exposure to customer and partner support models and service management best practices
Hands-on work with real data, dashboards, and reporting tools
Mentorship from experienced support and quality professionals
Understanding of CoE operations and continuous improvement methodologies

Where you belong:

The Business Application, Support, and Engagement (BASE) Team provides qualitative services for business solution and application deployment, use, and support to maximize productivity. By connecting business requirements with technical knowhow, the team ensures users receive clear guidance, effective training, and high-quality support throughout the end-to-end experience.

BASE is a global team with hubs in Prague, Manila, and Buenos Aires. Team members are highly collaborative, user-focused, and committed to delivering a best-in-class support experience that simplifies complexity and enables success.

This internship is based in Prague, Czech Republic, and is part of the Support Engagement Centre of Excellence (CoE). It offers a meaningful, structured learning experience within a team focused on delivering measurable quality improvements across all customer and partner support touchpoints .

Equal Employment Opportunity (EEO) Statement

Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.

Qualifications

What you bring:

Analytical mindset with an eye for detail
Good written and verbal communication skills
Readiness to learn support operations and quality assurance practices
Comfortable working with data and basic reporting tools (e.g. Excel, PowerPoint)
Organized, reliable, and able to manage tasks with guidance
Collaborative team player

Experience &

Qualifications

Currently enrolled in Business, Information Technology, Computer Science, or a related field
Any exposure to customer service, support environments, or data analysis (academic or otherwise) is a plus
English language proficiency required

Additional Information

About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.

We win with inclusion

SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

SAP iXp Intern Quality Analyst - Customer & Partner Support (student, limited full time)

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