Job Description
What you’ll build:
The Quality Analyst Intern supports quality assurance activities across customer and partner support touchpoints. Working closely with the Support Engagement CoE team, this role provides hands-on exposure to quality frameworks, data analysis, and support operations — making it an excellent opportunity for someone looking to build a foundation in quality assurance and service management.
Quality Assurance Support
- Assist in conducting quality reviews of support interactions across customer and partner channels
- Support the maintenance of scorecards, evaluation rubrics, and SLA tracking tools
- Help identify quality trends and document findings for team review
- Contribute to continuous improvement initiatives
Customer & Partner Experience
- Assist in gathering and compiling quality data
- Support the team in ensuring quality standards are consistently applied across customer and partner channels
- Help document and update knowledge base articles and support process guides
Reporting & Insights
- Compile data for quality dashboards and regular team reports
- Assist in preparing materials for business reviews and team meetings
- Maintain trackers and logs related to quality improvement actions
What You'll Gain
- Practical experience in quality assurance within a global support organisation
- Exposure to customer and partner support models and service management best practices
- Hands-on work with real data, dashboards, and reporting tools
- Mentorship from experienced support and quality professionals
- Understanding of CoE operations and continuous improvement methodologies
Where you belong:
The Business Application, Support, and Engagement (BASE) Team provides qualitative services for business solution and application deployment, use, and support to maximize productivity. By connecting business requirements with technical knowhow, the team ensures users receive clear guidance, effective training, and high-quality support throughout the end-to-end experience.
BASE is a global team with hubs in Prague, Manila, and Buenos Aires. Team members are highly collaborative, user-focused, and committed to delivering a best-in-class support experience that simplifies complexity and enables success.
This internship is based in Prague, Czech Republic, and is part of the Support Engagement Centre of Excellence (CoE). It offers a meaningful, structured learning experience within a team focused on delivering measurable quality improvements across all customer and partner support touchpoints .
Equal Employment Opportunity (EEO) Statement
Our company does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor.
Qualifications
What you bring:
- Analytical mindset with an eye for detail
- Good written and verbal communication skills
- Readiness to learn support operations and quality assurance practices
- Comfortable working with data and basic reporting tools (e.g. Excel, PowerPoint)
- Organized, reliable, and able to manage tasks with guidance
- Collaborative team player
Experience &
Qualifications
- Currently enrolled in Business, Information Technology, Computer Science, or a related field
- Any exposure to customer service, support environments, or data analysis (academic or otherwise) is a plus
- English language proficiency required
Additional Information
About SAP
With a global network of customers, partners, employees, and thought leaders, SAP helps the world run better and improves people’s lives.
As a leader in enterprise applications and business AI, SAP stands at the nexus of business and technology. For over 50 years, organizations have trusted SAP to bring out their best by uniting business-critical operations spanning finance, procurement, HR, supply chain, and customer experience.
We win with inclusion
SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone, regardless of background, feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or complete your application, please send an email with your request to the Recruiting Operations Team:
[email protected].
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to age, race, religion, national origin, ethnicity, gender (including pregnancy and childbirth), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.