Popis pozice

Join an international organization where you will shape enterprise-scale Customer Experience and Contact Center solutions in a modern, technology-driven environment.
The role focuses on Genesys Cloud CX, CCaaS, omnichannel communication, WFM, AI, NLP, APIs, and cloud technologies.

Work with Genesys Cloud CX, CCaaS, omnichannel solutions, WFM, AI, APIs, and cloud integrations to design modern Contact Center environments
Take ownership of the overall technical architecture and long-term development of the Genesys Cloud platform
Design secure, scalable, and resilient solutions across voice, digital channels, routing, queuing, workforce management, and reporting
Translate business requirements into solution architectures, technical specifications, integrations, and configuration concepts
Lead architecture discussions and solution workshops while supporting engineering and product teams with technical guidance
Identify opportunities to use AI, bots, NLP, conversational technologies, and digital channels to improve customer interactions
Establish architecture standards, governance principles, and best practices across the Contact Center technology landscape

Požadavky

8+ years of professional experience in Contact Center technologies, with strong hands-on expertise in Genesys Cloud CX
Strong knowledge of CCaaS, omnichannel communication, routing, queuing, WFM, and conversational design
Proven experience designing and implementing large-scale enterprise Contact Center solutions
Strong understanding of cloud architecture, API integrations, security, and system interoperability
Experience with AI-driven Contact Center technologies such as bots, NLP, conversational AI, or similar solutions
Strong architectural, analytical, and problem-solving skills with excellent stakeholder communication
Fluent English and confidence working in an international environment

Nice to Have

Genesys Cloud certification
Experience with Genesys Cloud AI, CCAI, or comparable Contact Center AI solutions
Knowledge of AppFoundry and third-party integrations
Experience working with Agile product and engineering teams

Benefity

5 weeks of vacation + 6 sick days, and additional days off for long-term cooperation
Annual bonus of up to 20% of gross annual salary
Flexible working hours and hybrid model (3 days home office per week)
Company car for private use or car allowance
Multisport card and other leisure benefits
Meal allowance and additional benefits via Edenred system
Pension and life insurance contributions
Support for professional development, including training and certifications
Work on international projects using modern technologies
Option to purchase company shares under favorable conditions
Rewards for work anniversaries and long-term cooperation
Company events, health & wellbeing activities, and other employee benefits

Senior Architect - CCaaS | Genesys Cloud

Začněte e-mailem