Responsibilities

Discover seller, product marketing, and campaign workflows and translate them into technical requirements.
Define agent runtime and application architecture covering context, state, tools, permissions, retrieval, evaluation, and human review.
Design trusted knowledge flows with source-of-truth decisions, freshness handling, conflict resolution, and provenance.
Build routing systems and specialist agents for sales assets, campaign briefs, competitive responses, copy production, and deal support.
Integrate AI services with Salesforce, Seismic, Gong, Notion, Snowflake, Slack, and existing Sales AI workflows.
Implement permission-aware retrieval, authorization, audit trails, prompt-injection defenses, retention controls, and safe autonomy boundaries.
Evaluate and improve agent behavior using evaluation sets, seller feedback, usage data, quality signals, prompts, tools, retrieval, and models.
Build evaluation frameworks, regression pipelines, release checks, escalation paths, and reliability guardrails.
Own the roadmap and full lifecycle of production systems, including monitoring performance, usage, quality, latency, and cost.

Requirements

6+ years of experience designing, building, and operating production workflows using LLM APIs, tool calling, retrieval, structured outputs, and agent workflows.
Experience designing agent systems with agent boundaries, context and state management, permission-aware tool use, evaluation, observability, failure handling, and human escalation.
Experience building evaluation frameworks for agent output quality, prompt evaluations, output scoring, and regression testing.
Ability to choose appropriately among deterministic code, workflows, retrieval, single agents, multi-agent systems, and human review.
Experience rapidly prototyping with users, incorporating feedback, and turning successful solutions into documented and reliable production systems.
Ability to translate workflow needs into technical requirements and communicate architecture and tradeoffs to technical and nontechnical stakeholders.
Working knowledge of B2B SaaS sales and marketing workflows, including personas, buying stages, positioning, competitive narratives, campaigns, sales enablement, and content governance is preferred.
Familiarity with Seismic, Salesforce, Gong, Notion, Snowflake, Slack APIs, iPaaS tools, or enterprise go-to-market environments is preferred.

Remote opportunity within the United States or Canada with a remote-first work environment; employees must work from their home country and be willing to travel for in-person engagements.
Immediate health, dental, and retirement benefits, including 401(k) in the US or RRSP in Canada.
Generous paid time off, maternity and parental leave top-up programs, paid volunteer days, and retirement matching.
RSU program for most employees, a free 1Password account, and peer-to-peer recognition through Bonusly.
Successful applicants must complete a background check, and accommodations are available during the recruitment process.