Support Services Analyst (Level 2) @ Motorola Solutions Systems Polska v Česko

Odpovědnosti

Původní popisek. 

1. Delivering Quality Support: Provide accurate, timely, and professional assistance via phone, email, portal, forums, and chat tools to ensure high customer satisfaction.
2. Problem Analysis: Gather and analyze information regarding customer issues and requirements to determine root causes efficiently.
3. Knowledge Contribution: Document customer insights and recurring scenarios to streamline future support interactions.
4. SLA Compliance: Promptly resolve issues and answer questions in strict adherence to Service Level Agreements (SLAs).
5. Quality Assurance: Confirm that technical workarounds and resolutions are fully satisfactory before requesting final customer confirmation.
6. Reporting: Produce regular reports on customer support metrics and system usage as required.

Ukázat vše (13)

O pozici / o projektu

Původní popisek.  Noggin, a Motorola Solutions company, is a leader in integrated resilience management technology, offering a next-generation, cloud-based platform that combines 10 essential solutions into one unified system. Our award-winning platform seamlessly integrates operational and third-party risk management, operational resilience, business continuity, incident and crisis management, emergency management, and security and safety operations.

The Support Services Analyst (Level 2) ensures that all customer needs are addressed promptly, professionally, and accurately. You will serve as a key point of contact for resolving complex requests, problems, and inquiries while delivering exceptional service quality. Additionally, this role contributes to problem and requirements analysis, solution development, workaround documentation, and the configuration of Noggin software to implement solutions on behalf of clients.

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