Technical Consultant - English ONLY! v Praha – Karlín, Česko - Jobeax
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Technical Consultant - English ONLY! v Praha – Karlín, Česko
ADP Employer Services Česká republika, a.s.
Czech Republic
Technical Consultant - English ONLY! v Praha – Karlín, Česko is listed on Jobeax. Browse 80,000+ vacancies available.
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First things first: We believe people make great companies, not the other way around. Our people make all the difference in our mission to deliver innovative HR products and services that help employees stay productive and manage their lives on their own terms.
In this role, it's all about enabling our customers to be more effective employers. Our customer service team makes it happen by collaborating with customers and other ADP colleagues to ensure our products and services deliver winning results. (P.S. Did you know that the majority of our customers are not only satisfied, but would also recommend ADP to others?) It gets even better: You'll be the one providing on-the-spot support that makes our integrated solutions stand out in today's increasingly competitive global marketplace.
What you'll do:
Serve as the primary support liaison between the company and its clients.
Interpret client needs through discovery and analysis.
Maintain all client data, ensuring it is current and up to date in the applicable CRM systems and databases.
Develop product expertise in Enterprise eTIME and business domain expertise in Time and Labor Management concepts and solutions.
Resolve client application questions and issues related to system setup, product functionality, product enhancements, and other service-related matters within the complex field of time and labor management.
Participate in special projects and other regional initiatives as required by management.
Convey client feedback to internal functional leaders to help improve the client experience.
Utilize product expertise to formulate and implement solutions that deliver desired results, generate revenue through specialized service billing, and coordinate project billing.
Demonstrate proficiency in supporting and troubleshooting Time and Labor Management systems to meet client expectations and ensure client satisfaction. This includes, but is not limited to, data integration interfaces, data collection software, and time clocks.
Who We Are Looking For:
Bachelor's degree, or
Experience in a business-to-business client service environment with expertise in a human capital management functional area and/or specific product or feature expertise.
Knowledge of troubleshooting techniques to help resolve common client issues.
Ability to communicate effectively with associates at all levels, including senior management.
Experience with Kronos Workforce Central or Time and Labor concepts is preferred.
Coursework toward FPC, CPP, and/or PHR certification is preferred.
What We Will Offer You:
Competitive salary and annual bonus.
Friendly international environment.
5 weeks of vacation per year.
Pension plan.
Leisure-time benefits, including various company discounts (e.g., MultiSport Benefit Card).
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