Technical Support Engineer (L2) @ OneRail Poland Sp. z o.o. v Česko

Odpovědnosti

1. Serve as a primary technical support contact for customer-reported issues. 
2. Triage incoming issues to assess severity, impact, and scope. 
3. Investigate problems using logs, monitoring tools, API requests, and SQL queries. 
4. Reproduce issues when possible and clearly document steps, conditions, and outcomes. 
5. Use AI-assisted development tools to quickly understand unfamiliar code paths, APIs, and system behavior during investigations, to quickly understand expected behavior. 
6. Leverage AI tools to help analyze logs, error traces, and reproduction steps to accelerate root cause identification. 

O pozici / o projektu

We’re looking for a Technical Support Engineer to serve as a front-line technical partner for our customers. In this role, you’ll handle incoming technical issues, perform triage and deep investigation, debug problems across APIs, databases, integrations, and application behavior, and work closely with Engineering when escalation is https://jobeax.com/link/Q1uoY5c5LKsY9jyP is a hands-on role for someone who has already worked in technical or product support and enjoys digging into how systems work, not just passing tickets along. You’ll own issues end-to-end, communicate clearly with customers and internal teams, and over time have opportunities to contribute small fixes under engineering practices.

Not sure if you have enough experience to meet the challenge, but still willing to learn and join our team? Send us your application and we will be happy to talk about the possibilities. Think big!

Why Join OneRail Poland?

• Innovation at its Core: Work on industry-leading technology that is shaping the future of logistics.
• Career Growth: Opportunities for professional development and career advancement.
• Collaborative Culture: Join a team of talented engineers and industry experts.
• Exciting Challenges: Solve complex problems and contribute to impactful projects.
• Flexibility: We offer a flexible hybrid work style and flexible employment types to suit your needs, ensuring a work-life balance that works for you.
• Competitive Compensation: Attractive salary and benefits package.

Take the next step in your career and become a part of OneRail’s exciting journey!

Detail pracovní nabídky

• Online nábor
• Jazyk náboru: Polština&Angličtina
• Ihned
• Hybridní práce

Zaměstnavatel nabízí následující model hybridní práce:

Work Style: Hybrid (3-4 days from the office/week). During the first 3-4 months, the role requires wider overlap with US time zone (GMT-5) to support onboarding.

• Flexibilní pracovní doba
• Tato pozice vyžaduje občasné cestování

Výhody v kanceláři

• Bezplatné nápoje
• Bezplatné občerstvení
• Atmosféra startupu
• Bez požadavku na dress code
• Moderní kancelář
• Bezplatná káva
• Vnitřní hack days
• Vnitřní školení
• Zábavná zóna

Výhody

• Sportovní balíček
• Rozpočet na školení
• Soukromá zdravotní péče
• Mezinárodní projekty
• Malé týmy