Technical Support Engineer @ Square One Resources v Česko

Odpovědnosti

1. Provide advanced technical support for applications and production environments as part of BAU (Business as Usual) operations.
2. Monitor systems and processes using tools such as Geneos ITRS, Airflow and BMC Control-M.
3. Investigate and resolve incidents and technical issues of varying complexity.
4. Work in accordance with Incident, Problem and Change Management processes.
5. Prioritize tasks to ensure effective and reliable service delivery.
6. Identify opportunities for automation and process improvements and support their implementation.

O pozici / o projektu

We are looking for a Senior Technical Support Engineer to join a long-term project for a global financial institution.

The role focuses on providing advanced technical support for critical applications and production environments. You will be responsible for monitoring systems, troubleshooting incidents, supporting day-to-day operations and working closely with teams across UNIX, databases, networks and upstream/downstream systems.

This is a hands-on technical support role, combining application support, production troubleshooting, monitoring, IT Service Management and continuous improvement.

Important: Afternoon/Night Shift

This role requires working afternoon/evening hours and is NOT a standard daytime position.

The working hours need to overlap with:

16:00–00:00 CEST during the summer time

15:00–23:00 CET during the winter time

Availability to work these hours is a key requirement for the position.

The role is primarily remote, with the possibility of working from the client's office a few times per month (less than once a week)

• Long-term project – initial Work Order for 12 months, with a possibility of further extension.
• Equipment provided by the client
• Remote work with the possibility of working from an office in central Warsaw a few times per month
• Two-stage recruitment process
• No live coding task – technical knowledge will be assessed through live technical questions during the interviews.

Detail pracovní nabídky

• Online nábor
• Jazyk náboru: Polština&Angličtina
• Ihned
• Práce na dálku 2 dny v týdnu

Výhody

• Sportovní balíček
• Soukromá zdravotní péče