Who is Tatum? We are a team of around 50 people building a platform that makes blockchain easier and more accessible for developers. We support more than 120 blockchain networks and work in a highly collaborative, international environment.
We are looking for a Technical Support Engineer to join our Support & Solutions team. You will work closely with both prospects and existing customers, helping them solve technical problems and design practical solutions. The role combines technical support with solution engineering and gives you the opportunity to influence both the customer experience and the product itself.
Blockchain experience is a plus, but not required—we will help you learn.
What you will do
Own customers’ technical issues from first contact to resolution, helping them identify and understand the problem.
Use product usage data, monitoring, logs, and recurring support patterns to identify issues before customers report them.
Proactively reach out to customers when you identify a potential issue or an opportunity to improve their integration.
Propose practical solutions and best practices based on each customer’s technical and business needs.
Help prospects and existing customers get the most value from Tatum’s products.
Collaborate with Engineering and Infrastructure on incidents and complex technical problems.
Prevent recurring issues through automation, documentation, tooling, configuration changes, and product improvements.
Represent the customer perspective and actively contribute to product and customer experience improvements.
Participate in the on-call rotation for critical incidents.
Our technology stack
Public cloud infrastructure, primarily GCP, and on-premises servers
More than 120 supported blockchain networks
https://jobeax.com/link/JSd7UYCSg572jJDY, MongoDB, and Redis
REST APIs, JSON-RPC, and webhooks
Monitoring, logging, automation, and AI tools
Requirements
You are a good fit if:
You have at least two years of experience in technical support, solution engineering, QA, or a similar technical role.
You understand APIs, JSON, authentication, and system integrations.
You can analyze requests, responses, logs, and error messages to identify the root cause of an issue.
You can translate customer needs into practical technical solutions and explain them clearly.
You take ownership and prioritize your work based on urgency and customer impact.
You are comfortable communicating with customers and collaborating with technical teams.
You look beyond individual tickets and actively search for ways to identify and prevent customer issues.
You are constantly looking for ways to improve and modernize customer support.
You have basic scripting or automation skills.
You communicate comfortably in English, both verbally and in writing.
You are curious, proactive, and willing to learn blockchain technologies.
Nice to have
Experience with cloud infrastructure, Linux, Docker, or TypeScript.
Experience with blockchain technologies or a good understanding of how public blockchain networks work.
Experience with WebSockets, gRPC, or other real-time communication technologies.
What success looks like
Customers receive timely, clear, and technically sound solutions.
Potential issues are identified and addressed before customers report them.
Recurring problems are replaced by scalable solutions instead of repeated ticket handling.
Customer feedback leads to measurable improvements in the product and support experience.
... better, faster, smarter outcomes. As a Technical Support Engineer - Windows & Identity Security, you will be tasked with providing responsive, high-quality technical assistance to enterprise and public sector customers across our growing global customer base, by investigating and resolving technical issues primarily across ...
... Network, Database, UNIX and upstream/downstream system teams. Ukázat vše (12) O pozici / o projektu Původní popisek. We are looking for a Senior Technical Support Engineer to join an international team responsible for keeping business-critical applications stable, secure and reliable. You will work closely with technical teams ...
... level position is ideal for recent graduate looking to start their technical career in lubricant industry. What role you will play in our team Our Technology Support Engineers work as the front line lubricant technology contact for fast and effective technical information, guidance and support for customers, distributors, ...
... Technology Lead, Account Support Team, and other support teams. - Customer Knowledge: Maintain a deep understanding of the customer’s business, environment, and support processes. - Incident Management: Follow ITIL standards, proactively addressing service issues. - Documentation: Maintain and update technical documentation ...
... real-world applications. - Stay close to software development – collaborate directly with R&D engineers and contribute to improving our products. - Variety and technical challenges – explore different technologies, customer applications, and technical problems rather than repetitive support tasks. - Opportunities to grow – ...
... experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company. We are looking for an IT Support Specialist with a passion for delivering exceptional technical service and solving complex hardware and software puzzles. In this role, you will work closely ...
... We are looking for a Senior Kernel Support Engineer to join our small, experienced team at KernelCare. An AI agent handles first-line triage, allowing our engineers to focus on complex technical cases that require their expertise. The team also develops and maintains tools and AI-powered agents to automate support processes ...
... support to deeper technical troubleshooting and advanced support, depending on your experience. Required Qualifications: - 2+ years of experience in Application Support, Production Support, Managed Services or a similar technical role - Technical background in the Microsoft / .NET ecosystem - Ability to understand application ...
... data and prepare technical recommendations - Support software dataset and fuel mapping-related topics - Prepare reports after events and follow up on open technical points - Cooperate with project leaders, test engineers and other technical teams - Contribute to improving reliability, performance and competitiveness of ...
... active software engineer and contribute directly to the design and development of complex solutions. - Technical Leadership: You’ll lead code reviews, promote engineering best practices, and support the technical growth of the team. - Hiring & Mentoring: You’ll participate in technical recruitment of software engineers and ...