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Top End Vehicle (TEV) Consultant v Praha – Chodov, Česko - Jobeax

Top End Vehicle (TEV) Consultant v Praha – Chodov, Česko is listed on Jobeax. Browse 80,000+ vacancies available.

Drive the future of luxury automotive experiences
We are looking for a highly driven Top End Vehicle (TEV) Consultant to shape and deliver exceptional, tailor-made experiences for our most exclusive customers. This role sits at the heart of our luxury business, combining customer excellence, operational precision, and strategic collaboration.

As TEV Consultant, you will act as the central interface between customers, dealers, and headquarters, ensuring that every interaction reflects the highest standards of the Mercedes-Benz brand.

Your key responsibilities

Premium Customer Experience & Coordination

Deliver seamless, end-to-end customer journeys with a highly personalized approach
Act as the key contact between customers, dealers, market organization, and headquarters
Ensure excellence in execution and consistent communication across all stakeholders

Made-to-Measure Consulting (50%)

Independently lead premium Made-to-Measure consultations (on-site or digital)

Prepare and manage customer meetings, including product samples
Serve as the first point of contact for all Made-to-Measure inquiries
Coordinate between customer, dealer, and factory to ensure flawless delivery
Manage and track orders in relevant systems (e.g. KWS), ensuring transparency and proactive updates

Exclusive Customer Experience Consultant (50%)

Build trusted, long-term relationships with top-end customers
Deliver highly personalized services, including test drives, events, purchasing support, and aftersales coordination
Ensure a consistent and professional representation of the Mercedes-Benz luxury brand
Contribute to the development of customer experience strategies through insights and feedback
Act as a key interface supporting the implementation of exclusive programs and initiatives

Your profile

Proven experience in luxury automotive, premium service, or high-end customer advisory
Strong understanding of top-end customer expectations and relationship management
Excellent organizational and coordination skills, with the ability to manage complex interactions simultaneously
Outstanding communication and interpersonal skills with a high level of professionalism and discretion
Strong ownership mindset and ability to work independently in a fast-paced environment
Experience in cross-functional and international collaboration
High affinity for luxury automotive products, trends, and competitors
Familiarity with CRM and order management systems
Fluent in CZ and Eng; additional languages are an advantage

What we offer

A unique opportunity to work directly with top-end customers and exclusive products
High visibility role with direct exposure to CEO/COO level leadership
Dynamic, international environment within a leading premium brand
Opportunity to shape customer experience and influence strategic initiatives.

Employment through an employment agency.

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