Design, develop, implement, and maintain voice network solutions supporting global contact center and back-office operations
Work closely with architecture teams to design, develop, deploy, and consume APIs
Manage and optimize voice systems, providing Subject Matter Expertise (SME) input into technical architecture and solution design
Design and implement call flows, IVR solutions, chat functionalities, and integrations with backend systems using APIs
Coordinate and execute release planning, development, testing, and deployment of IVR enhancements across multiple business units
Monitor and review technical support tickets, providing guidance and overseeing issue resolution
Ukázat vše (12)
O pozici / o projektu
Původní popisek.
We are looking for an experienced Senior Voice Network Engineer specializing in Genesys Cloud CX and Contact Center Integrations to join our client's team responsible for developing and maintaining global voice and digital communication infrastructure.
The project focuses on establishing and supporting a reliable, scalable voice network that enables global voice and digital traffic for contact center and back-office operations.
The successful candidate will play a key technical role in implementing the company's cloud strategy, contributing to the design, planning, integration, maintenance, and optimization of cloud-based voice solutions.
You will collaborate closely with architecture teams and business stakeholders to translate business requirements into technical solutions, ensuring seamless communication across voice and digital channels. The role combines expertise in voice networking, Genesys Cloud CX administration, API integrations, and contact center technology.
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